Frequently Asked Questions
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Yes. MJ Adventure Travel rents to tourists for self-drive in Kuala Lumpur. You need a valid driving licence (international licence accepted), passport or Malaysian ID, and you must be at least 21 years old.
Choose based on how you travel. Self-drive gives maximum flexibility, while a car with driver is usually better for stress-free city movement, peak-hour traffic, and local navigation.
MJ Adventure Travel offers pick-up at KLIA, KLIA 2, and central Kuala Lumpur. We also deliver to selected hotels, residences, and offices within the Klang Valley.
Malaysia drives on the left. Traffic can be dense in Kuala Lumpur, toll roads are common, and parking rules vary by area, so route and parking planning helps.
Yes, provided the additional driver meets the same licence and age requirements. One extra driver is included at no charge; additional drivers may incur a small fee.
Yes for domestic routes within Peninsular Malaysia. Cross-border trips (e.g. to Singapore or Thailand) require prior written approval from MJ Adventure Travel.
Book early whenever possible, especially for holidays and peak periods, to secure better pricing and preferred categories.
All MJ Adventure Travel bookings include basic insurance (CDW), unlimited mileage, and applicable taxes. Full details appear in the booking summary before payment.
Yes. MJ Adventure Travel delivers rental cars to hotels, condos, and offices across Kuala Lumpur and the Klang Valley, subject to address and schedule confirmation.
At KLIA or KLIA 2, MJ Adventure Travel arranges a meet-and-greet at the arrivals hall. Your booking confirmation includes the exact meeting point and driver contact number.
All MJ Adventure Travel rentals include basic roadside assistance. Our support line is available 9 AM – 9 PM daily (Kuala Lumpur time). Outside these hours, messages are handled the next business day.
Prioritize safety and follow local legal requirements. Contact MJ Adventure Travel immediately on the number in your booking confirmation and document the incident with time-stamped photos.
Yes, subject to fleet availability. Contact us before the original return time to arrange an extension and avoid late-return charges.
Monthly rentals are typically structured in 30-day billing cycles with plan-specific terms on mileage, support, and maintenance.
Packages usually include vehicle, driver, and time or itinerary scope. Overtime, tolls, and parking policies vary by quote.
Yes. Add requests such as child seats, larger luggage capacity, or specific features at booking time, subject to availability.
A credit or debit card is required for the security deposit (RM 200 – RM 500+ depending on vehicle class). We accept Visa and Mastercard.
A refundable hold of RM 200 – RM 500+ is placed on your card at pick-up to cover potential charges. It is released after the car is returned in good condition, subject to your bank's processing time.
Online bookings are charged in MYR at the time of reservation. Any additional charges at pick-up or return are also settled in MYR.
MJ Adventure Travel accepts Visa and Mastercard for all rentals. Long-term and corporate bookings may also be settled by bank transfer on request.
Usually no. Tolls, parking, and traffic fines are generally renter responsibilities unless explicitly included in your package.
Yes. We provide receipts for every booking and can issue company invoices when business billing details are supplied in advance.
Monthly rentals are usually billed per 30-day cycle under clearly defined plan terms, including renewal and early-return conditions.
Final charges may vary with tolls, parking, late return, fuel differences, extra mileage, or optional add-ons confirmed at pickup.
Compact automatics suit city driving. MPVs and SUVs are often preferred for families, luggage-heavy travel, or longer regional routes.
Automatic vehicles are most common. Manual options may exist but are often limited and should be requested in advance.
All rentals from MJ Adventure Travel include unlimited mileage. You can drive as far as you need within the rental period without worrying about distance charges.
MJ Adventure Travel uses a same-to-same fuel policy: return the car at the same fuel level you received it. The level is recorded at pick-up.
Yes. All MJ Adventure Travel rentals include basic insurance (CDW) with a defined excess amount. Optional coverage upgrades to reduce your liability are available at booking.
Check exterior and interior condition, fuel level, lights, and provided accessories. Take time-stamped photos before departure.
Most MJ Adventure Travel vehicles are fitted with a Touch 'n Go or SmartTAG. Toll charges are the renter's responsibility and settled at return based on tag usage.
Most bookings are confirmed by category. You can request a specific model, but exact model availability is not always guaranteed.
Free cancellation is available up to 48 hours before pick-up. Late cancellations and no-shows may incur a fee as stated in your booking confirmation.
Usually yes, subject to availability and rate differences. Some changes may require repricing under current inventory.
Contact MJ Adventure Travel as soon as you know about the delay. We offer a grace window for flight delays at KLIA/KLIA 2 during our 9 AM – 9 PM operating hours.
Not always. Many discounted rates are priced for the full reserved duration and may not refund unused time.
Refunds are typically processed within 3–10 business days after approval, depending on your bank's processing time.
A no-show means missing pick-up without prior notice or failing to present required documents. No-show bookings are generally non-refundable.
Contact our support team with your pick-up and return photos and we will review the claim. All disputes are assessed against the condition report signed at collection.
Yes, provided the replacement driver meets our licence and age requirements and is approved before pick-up. Contact us to arrange the transfer.
Typically booking reference, payment proof, and supporting details for the cancellation or service issue.
Yes, in many cases, if the refund process has not been finalized by the provider.
If policy conditions are not met, alternatives may include amendment options or non-refundable closure.
Long-term and lease-style plans follow contract-specific terms and may include separate early termination rules.
In some cases yes, depending on provider policy and the original payment terms.
Yes. Many policies require refund requests within a defined period after booking or rental completion.
Contact support with your booking reference and refund record so payment tracing can be escalated.
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